Merastar Auto and Home Insurance

Billing and Payment Options

You may speak with a Customer Service Representative by calling: 800.523.3796
To send us a Fax: 800.796.3479.

Questions

 
1.
  Payroll Deduction
 
2.
  Bank Draft Deduction
 
3.
  Direct Bill - Automobile
 
4.
  Direct Bill - Homeowners
 
5.
  Credit Card Payment
 
6.
  Pre-authorized Check Payment Transaction

Answers

  1.   Payroll Deduction
We market personal insurance to employees of companies entering into a sponsorship agreement endorsing our Safe & Sound® program.

Your insurance payments are deducted from your paycheck each payday by your employer and forwarded to us.

Not all employers offer the payroll deduction payment method.

Note: There is no service charge or installment fee for this payment option

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  2.   Bank Draft Deduction
Bank Draft Deductions are a monthly or semi-monthly payment plan chosen by the insured to pay the insurance premium through Electronic Funds Transfer or Automatic Bank Draft.

Available dates for monthly draft are the 3rd, 15th, or 25th of the month. Dates for semi-monthly are 1st and 15th.

Note: In some states, there will be a $1 service charge applied to each draft.

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  3.   Direct Bill - Automobile
Direct Bill is when you receive a bill at your mailing address for payment of the premium due on your policy.

You may choose from two payment methods:

    1. Pay the full six-month (6) premium, due before the renewal date.
    2. Pay the six-month (6) premium in two (2) installments.

    The 1st installment of ½ the premium, plus a service charge, is due before the renewal date.

    The 2nd installment, or unpaid balance, plus a service charge, is due before the 90th day of the policy term.
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  4.   Direct Bill - Homeowners
Direct Bill is when you receive a bill at your mailing address for payment of the premium due on your policy.

You may choose from three payment methods:

    1. Pay the full twelve-month (12) premium, due before the renewal date.
    2. Pay the premium quarterly before the due date. Each installment will include a service charge.
    3. You may choose to have us bill your mortgage company directly. The mortgage company then pays the annual premium through your escrow funds.
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  5.   Credit Card Payment

We can accept a credit card payment for the amount due by mail or by phone.

You may choose to pay by using any one of the four (4) major credit cards – MasterCard, Visa, Discover, or American Express.

Note: We do not charge an additional fee when paying by credit card.

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  6.   Pre-authorized Check Payment Transaction
We accept check payments by phone for the amount due using your checking account number and the nine-digit routing number.

Note: We do not charge a fee for making a pre-authorized check payment by phone.

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Helpful Information

About Merastar's Auto Insurance
Common Auto Insurance Questions
Auto Insurance Terms and Definitions
Get an Auto Insurance Rate Quote

About Merastar's Home Insurance
Common Home Insurance Questions

Home Insurance Terms and Definitions
Get a Home Insurance Rate Quote

"You are great! It's been years since I've had a claim but when I did, it went very smooth. Thanks."
- Tracy M., Merastar policyholder